Refund policy

Return Policy for pet food, treats, and chews: Due to the nature of these products, all sales are final once your order has been picked up or shipped. If your order arrives with the wrong or missing items, or items damaged in transit, please contact us right away with photos of the products and outer packaging — we also recommend recording an unboxing video when your parcel arrives, so we can sort things out quickly.

Please note: every pet has their own taste! Differences in preference or palatability aren't considered product quality issues, so we can't accept returns for those reasons.

Refunds for non-food items (gear, apparel, toys, and more): Refunds are issued within 14 days of receiving the return. Refunds are made to your original payment method. Pre-order items are final sale and cannot be exchanged or refunded unless the item is defective or incorrect.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at infokkhub@gmail.com.

If your return is accepted, customers are responsible for return shipping cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at infokkhub@gmail.com.